Partnership for Quality meeting, Munich

On 19th April, a delegation from the epi headed by the President Tony Tangena met with a delegation from the EPO headed by the EPO President Benoît Battistelli. The meeting was held as part of the ‘Quality for Partnership’ program, a continuous dialogue between the epi and the EPO by means of which both organizations exchange their views and update each other on quality matters.

During the meeting, the EPO explained in depth the quality management system implemented by the Office and updated the epi about the development of news tools and initiatives such as PCT direct and the EPO’s PPH pilot programmes. During the meeting, the EPO highly stressed the importance of user feedback, remarking the valuable contributions provided by the epi in this regard and advancing that it intends to broaden feedback mechanisms in the future (currently, the Office collects user feedback from User Satisfaction Surveys, Complaints and Partnership for Quality meetings).

The epi welcomed the opportunity to discuss further enhancements and seize the occasion to encourage its members to make use of the feedback mechanisms and bring their input.

The presentations and materials shown by the EPO have been kindly provided to the epi for further distribution among its members and can be accessed by epi members after login.